Frequently asked questions

Have questions? Here you’ll find the answers most valued by our partners, along with access to step-by-step instructions and support.

Table of contents

About Us

Products and Services

Orders and Budgets

Shipping and Returns

Warranty and Technical Service

Contact and Communication

About us

Who are we and what do we do?

We are Penaranda Diesel Corp, a Peruvian company that imports and distributes original and alternative parts for heavy machinery and trucks from brands such as Volvo, Caterpillar, Mack, John Deere, Komatsu, etc. We offer high quality and guaranteed products, as well as specialized technical service and personalized attention to our customers.

What is our history and trajectory?

Our trajectory began in 1980, when we established ourselves as dealers of Volvo Cars and Machinery. Over the years, we acquired valuable experience in the industry, which led us to make a strategic decision in March 1999: to focus exclusively on the specialization and sale of parts for heavy machinery. This specialization has allowed us to consolidate ourselves as experts in the field and provide our customers with high quality products and reliable solutions.

In 2004, we became representatives of SLP, followed by obtaining the representation of Nordic Lights in 2008. In 2017, we further expanded our portfolio by becoming representatives of EURORICAMBI and FMC, among other renowned manufacturers. This diversification allowed us to offer a wide range of high quality parts and meet the needs of our customers both in Peru and Bolivia.

Due to the success achieved in these countries, we decided to expand our operations and look for new growth opportunities. This is how in 2021, we ventured into the US market with the aim of providing our products and services to customers across the country. This expansion allowed us to access a wider market and take advantage of new business opportunities.

What is our mission, vision and values?

Our mission is to drive the growth and success of our customers in the heavy machinery industry, providing them with superior quality parts at competitive prices and with fast delivery. We commit to be your strategic partner, generating a positive impact on your operations and contributing to the development of a more prosperous country. Through our dedication and commitment, we work to build a solid future, strengthening the industry and fostering the progress of our businesses.

Our vision is to be recognized globally as undisputed leaders in the supply of parts for heavy machinery, driving innovation, efficiency and progress in the sector. We strive to be the benchmark in cutting-edge solutions, constantly surpassing technological limits and offering an exceptional service that inspires trust and generates a lasting impact on our customers. Together, let us forge a future full of possibilities and extraordinary achievements in the heavy machinery industry.

Our values are excellence, commitment, trust, customer orientation, innovation and integrity. These values are what guide our daily actions and what set us apart from the competition. These values are what have allowed us to build solid relationships with our customers, suppliers and collaborators over the years. These values are what motivate us to keep improving every day.

What recognitions or certifications have we obtained?

Among our company and the brands we represent, we have many certifications, which stand out:

ISO 9001:2015: This certification accredits that the company meets the quality requirements in its processes, products and services, as well as customer satisfaction and continuous improvement.
ISO 14001:2015: This certification accredits that the company meets the environmental requirements in its activities, products and services, as well as pollution prevention and compliance with current legislation.
OHSAS 18001:2007: This certification accredits that the company meets the occupational health and safety requirements in its operations, products and services, as well as risk prevention and compliance with current legislation.
SGS: This certification accredits that the company has passed a strict evaluation process by an objective third party, which verifies compliance with the standards or legal requirements of different countries in international trade matters.

If you want to know more about our brands and their certifications, we invite you to visit our website or contact us by phone or email.

Products and Services

What types of parts do we offer and for what vehicles or machinery?

We offer parts for engines, transmissions, differentials, reducers, brakes, filters, lights, accessories and more. Our parts are compatible with vehicles and machinery from different sectors and industries, such as construction, mining, transportation, agriculture, etc.

What brands or suppliers do we work with and why?

We work with brands and suppliers recognized worldwide for their quality and reliability, such as SLP, Euroricambi, Original Volvo and Nordic Lights. These brands allow us to offer parts that meet the highest standards of performance, safety and durability for our customers.

What advantages or benefits do our parts have over others in the market?

Our parts have the following advantages or benefits over others in the market:

They are original or alternative of high quality, that guarantee the optimal functioning of the vehicles and machinery.
They have competitive and accessible prices, that generate savings and profitability for our customers.
They have a wide availability and variety, that cover the needs and demands of our customers.
They have a warranty backed by the company and the supplier, that provides security and confidence to our customers.

How do we guarantee the quality and safety of our parts?

We guarantee the quality and safety of our parts through the following mechanisms:

We have international certifications that accredit compliance with quality, environmental, occupational health and safety requirements in our processes, products and services.
We perform a rigorous quality control of the parts that we import and distribute, verifying their origin, condition, operation and compatibility.
We provide specialized and trained technical service to install, repair and maintain the parts that we offer.
We offer permanent and personalized advice to our customers to guide them on the proper and efficient use of the parts they acquire.

What standards or regulations do our parts comply with?

Our parts comply with the standards or regulations that are required by the manufacturers of the vehicles or machinery to which they are destined, as well as with the legal regulations of each country or region where we operate. Some of the standards or regulations that our parts comply with are:

ISO 9001:2015: This standard establishes the quality requirements that products and services must have to meet the expectations and needs of customers.
ISO 14001:2015: This standard establishes the environmental requirements that products and services must have to prevent pollution and minimize environmental impact.
OHSAS 18001:2007: This standard establishes the occupational health and safety requirements that products and services must have to protect the physical and mental integrity of workers and users.
IATF 16949:2016: This standard establishes specific quality requirements for the automotive sector, which complement the requirements of ISO 9001:2015.
ECE R10: This standard regulates the electromagnetic compatibility of vehicles and their electrical or electronic components, to avoid interference or disturbances in their operation.
ECE R112: This standard regulates the technical and functional characteristics of road and dipped beam lights of vehicles, to ensure adequate and safe lighting.

Orders and Budgets

How can I request a quote or place an order for parts?

You can request a quote or place an order for parts in three ways:

Through our online store, where you can see our catalog of parts and their characteristics. You just have to choose the parts you need and add them to the cart. After providing your information you can confirm your order and we will deliver your quote.
Through our template, where you can indicate the items and quantities you want. You just have to download the template, fill it with the required information and send it to our email. Then we will send you a quote with the detail of the order and the payment and shipping options available.
Through our form, where you can request the code and quote of the parts you need without knowing the code. You just have to enter the data of the vehicle or machinery to which the part is intended and the description of the part you are looking for. Then we will send you an email with the code, price and availability of each part, as well as the payment and shipping options available.

What information do I need to provide to request a quote or place an order for parts?

The information you need to provide to request a quote or place an order for parts is the following:

Your personal or business data: name, company name, EIN, address, phone, email, etc.
The data of the parts you need: code, description, quantity, brand, model, etc.
The data of the vehicle or machinery to which the part is intended: brand, model, year, series, etc.
The data of the payment and shipping method you prefer: cash, transfer, credit card, check, financing, pick up in store, home delivery, etc.

What delivery times do orders have?

The delivery times of orders depend on the availability of parts and the destination. If we have stock, delivery is immediate. If we do not have stock, we are subject to factory delivery times. In general, delivery times range from 3 to 15 business days. We will inform you of the exact deadline when you confirm your order.

What forms of payment are accepted?

We accept the following forms of payment: cash, transfer, credit card, check. In addition, we help finance your purchase with plans tailored to your needs. Check with us the conditions and requirements to access financing.

What conditions or requirements are there to access discounts, offers or special promotions?

To access discounts, offers or special promotions you can do the following:

Buy by volumes or packages. We offer special prices if you buy a large number of parts or if you buy a set of related parts.
Be a loyal customer. We offer exclusive benefits if you are a frequent customer or if you recommend us to other potential customers.
Subscribe to our newsletter. We offer you a 10% discount on your first purchase and we also send you promotions and discounts from time to time. You just have to enter your email on our website and be attentive to our news.

How can I download and send the template to place orders and quotes for parts?

You can download and send the template to place orders and quotes for parts by following these steps:

Go to our website and click on the “Download template” button.
Open the downloaded file on your computer and fill it with the requested information.
Save the file with your data and attach it to an email addressed to our email.
Send the email with the subject “Order” or “Quote” as appropriate.
Wait for our response with the corresponding quote.

What information should I fill in the template to place orders and quotes for parts?

The information you should fill in the template to place orders and quotes for parts is the following:

Your personal or business data: name, company name, EIN, address, phone, email, etc.
The data of the parts you need: code, description, quantity, brand, model, etc.
The data of the vehicle or machinery to which the part is intended: brand, model, year, series, etc.
The data of the payment and shipping method you prefer: cash, transfer, credit card, check, financing, pick up in store, home delivery, etc.

What can I do if I don’t know the code of the item I need?

If you don’t know the code of the item you need, you can do the following:

Search for the item on our website, using the search engine or the catalog of parts. There you can see the code and description.
Contact us by phone, email or social media. There you can consult with our advisors, who will help you identify the part you need according to the characteristics of your vehicle or machinery.
Use our form, where you can request the code and quote of the parts you need without knowing the code. You just have to enter the data of the vehicle or machinery to which the part is intended and the description of the part you are looking for. Then we will send you an email with the code, price and availability of each part, as well as the payment and shipping options available.

What happens if I don’t find the code of the item I need on Penaranda Diesel Corp’s website?

If you don’t find the code of the item you need on Penaranda Diesel Corp’s website, it could be for two reasons:

The part is not available in our stock. In that case, we can order it from factory and bring it for you. You just have to contact us and tell us what part you need and for what vehicle or machinery. We will inform you of the time and cost of importation.
Using the catalog of parts. You just have to select the category, type and brand of the part you are looking for and click on the “Filter” button. You will see the parts that correspond to your selection.

How can I search for the items I need on Penaranda Diesel Corp’s website?

You can search for the items you need on Penaranda Diesel Corp’s website in two ways:

Using the search engine. You just have to enter the code, description or brand of the part you are looking for and click on the “Search” button. You will see the results that match your search.
Using the catalog of parts. You just have to select the category, type and brand of the part you are looking for and click on the “Filter” button. You will see the parts that correspond to your selection.

What happens if I don’t find the code of the item I need on Penaranda Diesel Corp’s website?

If you don’t find the code of the item you need on Penaranda Diesel Corp’s website, it could be for two reasons:

The part is not available in our stock. In that case, we can order it from factory and bring it for you. You just have to contact us and tell us what part you need and for what vehicle or machinery. We will inform you of the time and cost of importation.
The part does not exist or is not compatible with your vehicle or machinery. In that case, we can offer you an alternative or customized solution. You just have to contact us and tell us what problem or need you have. We will advise you on the best option for your case.

For more information call us at (+1) 866-248-3667 and talk to one of our advisors. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.

How can I contact Penaranda Diesel Corp if I have any questions or queries about the code of the item I need?

You can contact Penaranda Diesel Corp if you have any questions or queries about the code of the item you need by any of these means:

Phone: Call us at (+1) 866-248-3667 and talk to one of our advisors. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.
Email: Write to us at sales@penarandadieselcorp.com and send us your query. We will reply as soon as possible.
Through our profile on LinkedIn and Facebook.

For more information call us at (+1) 866-248-3667 and talk to one of our advisors. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.

Shipping and Returns

How are the parts shipped nationally and internationally?

The shipments are made through reliable transport companies, which guarantee the safety and speed of delivery. In the USA, PD Corp has an account with DHL, UPS among others and we can quote by air or ground. In other countries, we work with the most recognized and efficient transport companies in the market.

What costs or taxes apply to shipments?

The costs of shipments are those charged by the transport agencies, according to the weight, volume, destination and type of service you choose. We will pass on the cost to you when you confirm your order and offer you the best options for your convenience. The taxes are according to the state or national law of the place where the shipment is made. We will inform you of the exact amount of taxes when you confirm your order.

What transport companies are used for shipments?

The transport companies that are used for shipments are the following:

USA: DHL, UPS, FedEx, USPS, etc.
Other countries: DHL, TNT, UPS, FedEx, etc.

How can I track my order?

You can track your order through the website of the transport company you have chosen. Once the part is delivered, the transport company provides us with a tracking number and through the web we can know the status of the shipment. We will send you the tracking number by email when your order is dispatched.

What policies or procedures are there to make changes or returns of parts?

The change policy is the warranty policy. The defective product is examined, certified that it is due to production causes and communicated to factory. Immediately we replace the product at no additional cost to the customer. To make a change, you must contact us within 30 days after receiving the part and send us proof of the defect or problem. We will indicate you the steps to follow to return us the defective part and send you a new one.

The return policy is as follows: We do not accept returns, unless it is our mistake in shipping. If you receive a part that does not match your order, you must contact us within 7 days after receiving the part and send us proof of the error. We will indicate you the steps to follow to return us the wrong part and send you the correct one. We will refund you the cost of shipping the wrong part.

Warranty and Technical Service

What warranty do the parts we offer have?

The parts we offer have a warranty that varies according to the brand or supplier of the part. This warranty covers any defect or problem of manufacture that affects the operation or performance of the part. The warranty of each brand or supplier is as follows:

Nordic: 5 years from the date of purchase.
SLP: 3 years from the date of purchase.
Euroricambi: 1 year from the date of purchase.

What coverage, term and conditions does the warranty have?

The warranty has the following coverage, term and conditions:

The warranty covers the cost of repair or replacement of the defective part, at no additional charge to the customer.
The warranty varies by product and brand. If the part has any defect or problem within the term, the customer can make use of the warranty.

The warranty is subject to the following conditions:

The part must have been installed, used and maintained correctly, following the instructions of the manufacturer and the technical service.
The part must have been purchased directly from Penaranda Diesel Corp or one of its authorized distributors.
The customer must present the proof of purchase and the warranty certificate of the part.
The customer must return the defective part to Penaranda Diesel Corp or one of its authorized distributors, along with a detailed description of the defect or problem.
The customer must assume the transport costs of the defective part and the repaired or replaced part, unless otherwise indicated.

How can I make use of the warranty in case the part has any defect or problem?

You can make use of the warranty in case the part has any defect or problem by following these steps:

Contact us by phone, email or social media and explain what defect or problem the part has. We will tell you if the part is covered by the warranty and what you should do to return it.
Send us the defective part to our address or to the address of the nearest authorized distributor, along with the proof of purchase, the warranty certificate and a detailed description of the defect or problem. We will send you an acknowledgment when we receive the part.
Wait for our response with the diagnosis and solution of the defect or problem. We will inform you if the part will be repaired or replaced, as well as the time and cost of shipping the repaired or replaced part.
Receive the repaired or replaced part at your address and check its operation and performance. If you have any questions or queries, you can contact us again.

Contact and Communication

What kind of communication or information can I receive from Penaranda Diesel Corp if I subscribe to their newsletter?

If you subscribe to our newsletter, you can receive communication or information on the following topics:

News, offers, tips, news or events related to Penaranda Diesel Corp and its parts.
Promotions and discounts exclusive to newsletter subscribers.
Testimonials and success stories from our customers or users who have purchased or hired our parts.
Invitations to participate in surveys, raffles or contests organized by Penaranda Diesel Corp.
Educational or informative content on the sector of parts for heavy machinery and trucks.
New technologies, trends and news related to our brands, their new advances, achievements, etc.

How can I request an appointment or a visit with Penaranda Diesel Corp?

You can request an appointment or a visit with Penaranda Diesel Corp by any of these means:

Phone: Call us at (+1) 866-248-3667 and talk to one of our advisors. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.
Email: Write to us at sales@penarandadieselcorp.com and send us your query. We will reply as soon as possible.
Social media: Follow us on Facebook, Instagram and Twitter and send us a private message with your request for an appointment or visit. We will gladly assist you and offer you the best solution for your case.

What social media does Penaranda Diesel Corp have and how can I follow them?

Penaranda Diesel Corp has the following social media and you can follow them by clicking on the following link:

LinkedIn: Here you can see our professional profile, where we share information about our company, our products, our services, our offers, our promotions, our events, our tips, our news and more. You can also interact with us and other followers, leaving your comments, opinions, queries or suggestions. In addition, you can contact us by private message if you need more personalized attention.
Facebook: Here you can see our official page, where we post information about our company, our products, our services, our news and more. You can also interact with us and other customers, leaving your likes, comments, opinions, queries or suggestions. In addition, you can contact us by private message or by phone if you need more personalized attention.

What means of contact does Penaranda Diesel Corp offer to communicate with its customers or users?

Penaranda Diesel Corp offers the following means of contact to communicate with its customers or users:

Phone: You can call us at (+1) 866-248-3667 and talk to one of our advisors. We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.
Email: You can write to us at sales@penarandadieselcorp.com or info@penarandadieselcorp.com and send us your query. We will reply as soon as possible.
Web form: You can enter our website and fill out the contact form that is at the bottom of the page. You just have to enter your personal or business data and your message. We will reply as soon as possible.
Social media: You can follow our profile on LinkedIn and Facebook.

In which countries does Penaranda Diesel Corp have presence and what are their physical addresses?

Penaranda Diesel Corp has presence in the following countries and these are their physical addresses:

Peru: Av. Nicolás Arriola 2164, La Victoria, Lima. Phone: (+51) 3238748.
USA: 1234 NW 78th Ave, Doral, FL 33166. Phone: (+1) 866-248-3667.
Bolivia: Through our authorized distributors, Puntomaq and Multiparts. You can contact them through their websites: Puntomaq and Multiparts.

The opening hours of Penaranda Diesel Corp are as follows:

Monday through Friday from 9:00 a.m. to 6:00 p.m.

Saturdays from 9:00 a.m. to 1:00 p.m.

You can contact us by phone, email, web form or social media within these hours and we will gladly assist you.